Data Protection Policy

gvajee Privacy Policy — Your Information Is Our Responsibility

This policy provides a full explanation of how we collect, use, and keep your personal information secure.

Last Updated: January 1, 2026 Applicable: All gvajee Users Version: 2.0

1. Introduction and Scope

gvajee ("we", "us", or "platform") is an online entertainment and betting service platform in Bangladesh. Keeping the personal information you share with us through our website gvajee.cam secure and confidential is one of our primary responsibilities.

This privacy policy explains what information gvajee collects, how that information is used and stored, and what rights you have regarding your information. By using this website, you are considered to have given your consent to the terms of this policy.

If this policy changes, we will post a notice on the website and update the "Last Updated" date at the top of the policy. If you continue using the website after changes are made, you will be considered to have consented to the updated policy.

2. Information We Collect

gvajee may collect two types of information from you: information you provide directly, and information collected automatically through your use of the website.

2.1 Information You Provide Directly

During account registration and management, we may collect the following information:

  • Full name and date of birth (for age verification — minimum age 21)
  • Email address and mobile number
  • National ID card or passport details (for KYC verification)
  • Bank and mobile banking details — bKash, Nagad, Rocket account numbers (for transaction processing)
  • Messages and information you send when contacting customer support

2.2 Automatically Collected Information

When you visit our website, the following information may be recorded automatically:

  • IP address and device information (operating system, browser version)
  • Time spent on the website, pages visited, and links clicked
  • Referral source (how you arrived at our website)
  • Information collected through cookies and similar tracking technologies
  • Transaction history and betting activity logs

3. Purpose and Use of Information Collection

gvajee uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Management

  • Creating, verifying, and managing accounts
  • Processing financial transactions including deposits and withdrawals
  • Distributing bonuses, promotional offers, and rewards
  • Managing betting and gaming activities

3.2 Security and Compliance

  • Identity verification (KYC) and age confirmation (ensuring 21+)
  • Preventing fraud, money laundering, and other illegal activities
  • Ensuring account security and blocking unauthorized access
  • Meeting applicable legal obligations

3.3 Customer Service and Communication

  • Responding to your inquiries and complaints
  • Sending important account-related notifications
  • Sending promotional information and offers with your prior consent

3.4 Platform Improvement

  • Improving website functionality and user experience
  • Identifying and fixing technical issues
  • Analyzing customer preferences to provide a personalized experience

4. Cookie Policy

gvajee uses cookies and similar technologies, which store small data files in your browser. These cookies help us remember your browsing preferences and improve the site's services.

4.1 Types of Cookies

  • Essential Cookies: Required for core website functionality — maintaining login sessions, keeping security features active, and so on.
  • Functionality Cookies: Remember your preferences and settings, such as language selection and login details.
  • Analytics Cookies: Help us analyze traffic and user behavior on our site, which is used to improve our services.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect specific website functionality.

5. Sharing Information with Third Parties

gvajee does not sell your personal information. However, we may share information in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket), identity verification, and technology infrastructure. These partners will only receive the information necessary to carry out their specific responsibilities and are required to use it in accordance with our privacy standards.

5.2 Legal Obligations

If disclosure of information is required by law, court order, or a lawful directive from a government authority, gvajee will comply with that obligation. In such cases, we will attempt to notify you in advance where possible.

5.3 Fraud Prevention

Information may be shared with relevant authorities or partners as needed to detect and prevent fraud, money laundering, or other illegal activities.

6. Data Retention Period

gvajee retains your personal information for as long as it is necessary or legally required. In detail:

  • All account information is retained for as long as the account remains active.
  • Financial transaction records are kept for a specified period after account closure in accordance with regulatory requirements.
  • KYC and identity verification documents may be retained for an extended period to meet legal obligations.
  • Customer service communication logs are generally retained for one to two years.

Once the retention period ends, we securely delete or anonymize your information so that you can no longer be identified.

7. Data Security Measures

gvajee has implemented multiple technical and organizational security measures to keep your personal information secure:

7.1 Technical Security

  • SSL Encryption (SSL/TLS): All access to our site and data transfers are completed through fully encrypted connections.
  • Encrypted Data Storage: Sensitive information is stored in encrypted form.
  • Firewall and Security Monitoring: Robust firewalls and ongoing security monitoring are in place to block unauthorized access.
  • Regular Security Audits: Our systems undergo regular security testing.

7.2 Organizational Security

  • Only authorized personnel have access to personal information.
  • Staff receive regular training on data protection.
  • A plan is in place to respond quickly in the event of a data breach.
Data transmission over the internet is not completely risk-free. We strive to ensure the highest level of security, but no method can guarantee 100% security. Use a strong password for your account and do not share it with anyone.

8. Your Rights

You have the following rights regarding your personal information:

  • Right to Know: You have the right to know what information we hold about you and how we use it.
  • Right to Correction: If there is an error in your information, you can request a correction.
  • Right to Deletion: In certain circumstances you have the right to request that your information be deleted, though this may not be fully fulfilled if legal obligations exist.
  • Right to Restrict Processing: In certain cases you can request that the processing of your information be restricted.
  • Right to Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you can opt out at any time.
  • Right to Complain: If you have an objection to the way we use your information, you can file a complaint with the relevant authority.

To exercise any of the above rights, please contact us. We will review your request and take appropriate action in a timely manner.

9. Protection of Minors

gvajee's services are for individuals aged 21 (twenty-one) or older only. We do not knowingly collect any information from minors. We verify age during account registration, and if someone is found to be a minor, the relevant account is immediately closed and the information is deleted.

If you believe a minor is using our platform, please contact us.

10. Marketing Communications and Opt-Out

If you have given consent to receive our promotional messages or offers, we may send you emails or messages about bonus offers, new games, or special promotions. At any time you can:

  • Opt out using the "Unsubscribe" link at the bottom of emails we send you.
  • Go to your account settings and change your marketing communication preferences.
  • Contact our customer support directly to submit a request.

Please note that even if you opt out of marketing communications, important account-related notifications (transaction confirmations, security alerts) will continue to be sent.

11. Third-Party Links and Services

Our website has connections to third-party services such as payment processors and game providers. These third parties have their own privacy policies and gvajee is not responsible for their data practices. We recommend reading the relevant privacy policy before using their services.

12. Policy Changes

gvajee reserves the right to change or update this privacy policy at any time. For significant changes, we will:

  • Display a notice in a prominent location on the website.
  • Notify registered users by email (for significant changes).
  • Update the "Last Updated" date at the top of the policy.

If you continue using the website after an update, you will be considered to have consented to the revised policy.

13. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us in any of the following ways:

24/7 Live Chat (in Bengali)
Click the chat icon in the bottom-right corner of the site — any time, any day.

We will review your request as soon as possible and take appropriate action. Data protection matters are our highest priority.